Privacy Policy

Our Commitment to Privacy

At Fable Books & Café, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, visit our store, or participate in our events.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, billing and shipping addresses
• Payment Information: Credit card details and billing information (processed securely through our payment processors)
• Purchase History: Records of books and products you've purchased
• Communication: Messages you send us through contact forms, emails, or customer service interactions
• Event Registration: Information provided when registering for book clubs, author events, or café bookings
• Reviews and Ratings: Content you post in book reviews or testimonials

Information Automatically Collected

• Website Usage: Pages visited, time spent on site, referring websites
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

How We Use Your Information

We use your information to:

• Process and fulfill your orders and manage your account
• Provide customer service and respond to your inquiries
• Send order confirmations, shipping updates, and important account information
• Personalize your shopping experience and recommend books you might enjoy
• Process event registrations and manage café reservations
• Send newsletters and promotional materials (with your consent)
• Improve our website, products, and services
• Prevent fraud and maintain security
• Comply with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our business, including:

• Payment processing companies (Square, Stripe)
• Shipping and fulfillment services
• Book distributors and publishers (Ingram Content Group)
• Email marketing services
• Website hosting and analytics providers
• Customer service platforms

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for website functionality, such as shopping cart and login features
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements and track their effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restrict Processing: Limit how we use your information

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, including publisher websites, author pages, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained until you request deletion, while transaction records may be kept longer for legal and business purposes.

International Data Transfers

Your information may be processed and stored in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: